Shipping policy

When will my order be processed?

All orders are handled and shipped from our warehouse in Pereira (Colombia). Please allow additional time for your order to be processed during the holidays and sale seasons. We process orders like this: at Floristería Zabrisky: from Monday to Saturday, orders will be processed the next business day or according to the delivery date recorded in the order. At Romantique Le Femme from Monday to Friday. Orders will be processed within 4-6 business days from the order date and will ship the next day after the processing day. Please note that we do not ship on weekends.


How long will it take to receive my order?

Once you place your order, please allow 4-6 business days to process your orders (depending on location).


Will I be charged taxes and customs?

The prices displayed on our site are tax-free in US dollars, which means that you may need to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, as determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on the charges, please contact your local customs office.



At, our commitment is to comply with the delivery times, therefore, if the day your order arrives you are not present to receive it, the carrier will be authorized to leave it at the gate of the indicated address. We know how important it is to you and that you wouldn't want to wait until your next opportunity to receive it.

At Floristería Zabrisky - Romantique Le Femme we want to guarantee that your order is delivered in the agreed time. If we need to contact you to notify you of any news about the order and within a month we cannot find you, we will proceed with the refund of the money. If the payment was made by credit card, PayU is requested to reverse the payment, if it was by debit card we will send a voucher to your personal email for the value of your purchase.

In our online store we want to deliver your order in the shortest time possible, that is why our delivery promise is in the cities of Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga and Cúcuta is 4 to 6 business days. For intermediate cities in the country from 6 to 8 business days, and for the rest of the towns, between 10 and 12 business days.

During promotional events such as Cyber ​​Monday, Cyber ​​Monday, Black Weekend, Black Friday, Hot Sale, Clickdeals, SALE, among others, the delivery time in any city in the country can be extended up to 20 business days.

Sometimes there are news that prevent us from fulfilling our promise, however, we want to guarantee that this time will not exceed the 30-day period provided by the Consumer Statute for the delivery of your purchase.