Refund policy

EXCHANGE, WARRANTY, RETRACT AND REVERSAL POLICY : GARMENTS AND ACCESSORIES ROMANTIQUE LE FEMME

Our goal is to make sure you are satisfied with the purchase you made. If for any reason (other than the warranty) you are not satisfied with the purchased product, you can change it within 30 calendar days, counted from the date you purchased your product.

 

IMPORTANT: COLORS

Zabrisky Florist - Romantique Le Femme, has made an effort to show the colors of the garments as close to reality as possible. However, the color of the garments that appear on the screen may be subject to variations depending on the quality of your computer monitor. In this sense, Floristería Zabrisky - Romantique Le Femme cannot guarantee that the colors that appear on your monitor will faithfully match reality.

 

To exercise the right to change, the products must meet the following requirements:

• The garment has not been worn.         

• Have all your labels.         

• Not be dirty.         

• Not have traces of use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.         

• Have no traces of chemical or bleach use.         

• Not present faded.         

• The garment should not have been altered or modified by the consumer.         

• The last of the garment must be perfect.         

• The print, appliqué or embroidery must not have inconsistencies due to washing, ironing or adulteration.         

• Be in the same condition in which it was acquired.         

• They must keep the original label. We suggest that you try on the garments before removing it.         

• You must present the gift certificate or indicate the buyer's ID number.         

• The purchase must have been made in the online store Floristería Zabrisky - Romantique Le Femme https://floristeriazabrisky.com or through WhatsApp on the line +57 3185485070 (hereinafter WhatsApp Floristería Zabrisky ).         

• Promotional items have no change. Except for warranty.         

• Underwear, leggings, bathing suits, and jewelry are unchanged.         

 

For garment changes you must bear in mind that:

• If your product was purchased at a Floristería Zabrisky - Romantique Le Femme (virtual) store outside of Colombia, it will not be possible to make the change in any of our public sales channels Floristería Zabrisky - Romantique Le Femme Colombia.         

• In no case will money be returned to change the garment.         

 

 

FREQUENTLY ASKED QUESTIONS ABOUT THE EXCHANGE POLICY

 

Are the exchange policy and its conditions a legal obligation of Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme ?

No. The exchange policy is not a legal obligation that must be met by Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme , however, for the brand the satisfaction of its customers is very important, so it allows them change your garments within a specified period, as long as you meet certain requirements and under specific conditions.

 

Can I change the garments purchased in the Floristería Zabrisky - Romantique Le Femme online store or via WhatsApp Floristería Zabrisky - Romantique Le Femme ?

Yes, you can write to us at WhatsApp +57 3185485070 in Colombia and meeting the requirements mentioned in the Exchange Policy https://floristeriazabrisky.com delivery-returns you can make your change. One of our sales consultants will help you do it.

 

What can I do if I received the wrong product?

In the event that you have purchased a product through the Floristería Zabrisky - Romantique Le Femme online store or via WhatsApp Floristería Zabrisky - Romantique Le Femme and we have mistakenly sent you a different product than the one purchased, we will acknowledge the change of the garment. Zabrisky Florist - Romantique Le Femme will program the transport company to pick up the wrong product and then we will send you the product you initially requested. To request the collection of the wrong garment, we invite you to use our available customer service channels.

 

What are the service channels available for PQRS care?

Floristería Zabrisky - Romantique Le Femme makes available to consumers the service channels to receive requests for change of garments:

 

  1. By calling the Customer Care +57 3185485070 Monday through Friday from : 00 am to : 00 pm, (Procedure for changing merchandise collection at home -shop online) .
  2. Sending a message to the email info@floristeriazabrisky.com informing the order number, invoice number, the product you want to change and the product of your interest. (Procedure for changing merchandise with collection at home - online store) .

 

 

PROCEDURE FOR EXCHANGE OF GOODS ACQUIRED AT WHATSAPP FLORISTERÍA ZABRISKY - ROMANTIQUE LE FEMME

 

 

  1. Contact us through our Service Channels https://floristeriazabrisky.com or Customer Service Line +57 3185485070.
  2. Indicate the reason for the change, contact telephone number, identification document number, email and collection address of the garment (s) you want to change and the order number.
  3. We will schedule the collection of the garment (s) at the address you indicate, to then process your request.
  4. At the distribution center, we will validate that the garment (s) is (are) in the conditions mentioned in our Exchange Policy:

The review consists of determining if there are any of the following causes that prevent the change of the garment (s), such as:

• The garment has been worn.         

• Not having all your labels.         

• Being dirty.         

• Have traces of use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.         

• Have traces of use of chemicals or bleach.         

• Present faded.         

• The garment was altered or modified by the consumer.         

• The last of the garment has been modified or adulterated.         

• The print, appliqués or embroidery present inconsistencies due to washing, ironing or adulteration.         

• Modifications in the acquired garment.         

• Do not keep the original label. We suggest you try on the garments before removing it.         

• Do not present the gift certificate or indicate the buyer's ID number.         

• The purchase was not made in the Floristería Zabrisky - Romantique Le Femme Online store or via WhatsApp Floristería Zabrisky - Romantique Le Femme         

• Promotional items have no change. Except for warranty.         

• Underwear, leggings, bathing suits, and jewelry are unchanged.         

• Garment acquired with a term greater than 30 calendar days.         

If these conditions are met and we have availability of the garment you want, we will send it to the address indicated by you. Subsequently, you will receive an email with the guide number with which your exchange garment (s) will be dispatched.

  1. In the event that the garment does not meet the conditions mentioned in our Exchange Policy, we will return the garment (s) to the same address where it was initially collected.
  2. If the garment (s) you request for exchange is (are) not available, we will contact you to generate a favorable balance that you can redeem in the online store Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme.

 

NOTE: Remember that we do not make money refunds for garment exchange concepts.

 

LEGAL GUARANTEE POLICY ZABRISKY FLORIST - ROMANTIQUE LE FEMME

 

Our goal is to ensure that you receive a quality, suitable and safe product.

 

As long as you have complied with the instructions for use, care or washing of the garment, in addition to using it properly, and it presents problems due to guarantee (quality, suitability or safety), we will apply this Guarantee Policy.

 

Warranty claim

Once you file the warranty claim to Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme  through any of the channels enabled for this purpose, to Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme  will review your case and will analyze the garment with the aim of knowing whether or not there is a cause associated with the guarantee.

 

In the event that Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme  finds a defect or problem in the garment, for which they must assume the guarantee, they will review the possibility of repairing it. If it is not possible for him to repair the garment, he may deliver a new product of the same reference or return to the consumer the value paid for the garment (together with the transportation costs incurred by the consumer if it came into existence). The decision on what to do in the first claim corresponds to Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme  in compliance with the regulations applicable to the matter.

 

If your request for the effectiveness of the guarantee is not accepted after having been evaluated by our technical department due to the lack of conformity with the conditions indicated above, we will contact you, within 15 business days following the date of your claim, to coordinate your shipment again with a freight receivable where you must pay the transport company at the time the garment is delivered to you.

 

Recommendation before claiming for warranty

Before doing the paperwork for a warranty claim, we inform you of the most common cases for which we exonerate (we do not attend) a warranty, that is, the reasons why we do not recognize a warranty:

 

• The warranty claim is made after 1 month , counted from the delivery of the product.         

• Failure to follow the instructions for washing and caring for the garment.         

• Use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.         

• Use of chemicals, or bleach in the wash.         

• Faded by direct sun drying.         

• The garment was altered or modified by the customer and therefore its last was damaged.         

• The print, appliqué or embroidery was ironed on.         

• Normal wear of the garment.         

• The design of the garment has an artisan process that makes each garment have unique and irregular finishes between the same batch.         

• Force majeure or fortuitous event.         

• Made from a third party.         

• The improper use of the good by the consumer.         

• That the consumer did not heed the instructions for use or maintenance indicated in the manual or product label.         

 

 

FREQUENTLY ASKED QUESTIONS ABOUT THE WARRANTY

 

  1. Service channels available for warranty claims

Floristería Zabrisky - Romantique Le Femme makes the following channels available to consumers to file warranty claims https://floristeriazabrisky.com

  1. What happens when Floristería Zabrisky - Romantique Le Femme cannot fix or replace the same product?

In the event that Floristería Zabrisky - Romantique Le Femme  cannot fix the garment claimed by guarantee and does not have availability of the same product to replace it, it will proceed to return to the consumer the total value paid for the garment on the sales invoice. If the purchase was made through the online store Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme and a freight was charged for said shipment, the value paid for transport will be returned. The cost of transportation will be refunded only in cases where all the garments that make up the invoice are returned in cash as a guarantee.

For the return of the money, Floristería Zabrisky will request the following information from the consumer: (i) Full name, (ii) citizenship card, (iii) Bank account number, (iv) Type of account and (v) Bank, or the bank certification issued by the bank.

  1. What is the warranty term for a garment?

The guarantee time of the garments marketed by Floristería Zabrisky - Romantique Le Femme, corresponds to 1 months.

  1. When does the warranty term start to run?

If the garment was purchased in the online store Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme, the term of the guarantee will begin to run from the date of delivery of the product at the address informed by the consumer at time of purchase.

  1. Once I file the warranty claim, how long will they respond to me?

After filing the warranty claim through any of the available service channels, Floristería Zabrisky - Romantique Le Femme, may take up to fifteen (15) business days, counted from the business day following the filing of the claim, to answer it.

 

 

WARRANTY CLAIM PROCEDURE OF MERCHANDISE ACQUIRED IN STORE ONLINE FLORISTERÍA Zabrisky - ROMANTIQUE LE FEMME

 

  1. Contact us through our Service Channels https://floristeriazabrisky.com or Customer Service Line +57 3185485070.
  2. Indicate the reason for the change, contact telephone number, identification document number, email and collection address of the garment (s) you want to change and the order number.
  3. We will schedule the collection of the garment (s) at the address you indicate, to then process your request.
  4. We will send the product to our quality department, in order to evaluate the possible damages, faults or imperfects presented.
  5. According to the technical analysis carried out on the garment, we will inform you whether or not the guarantee is valid and the reasons that support our decision.
  6. In the event that we recognize the product warranty, we will analyze the possibility of its repair or replacement. In the event that Floristería Zabrisky - Romantique Le Femme cannot fix the garment claimed by guarantee and does not have availability of the same product to replace it, it will proceed to return to the consumer the total value paid for the garment on the sales invoice. If the purchase was made through the online store Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme and a freight was charged for said shipment, the value paid for transport will be returned The cost of transportation will be refunded only in cases where all the garments that make up the invoice are returned in cash as a guarantee.
  7. For the return of the money, Floristería Zabrisky - Romantique Le Femme will request the consumer the following information: (i) Full name, (ii) citizenship card, (iii) Bank account number, (iv) Type of account and (v ) Bank, or the bank certification issued by the bank.
  8. In the event that your claim is denied, we will send the garment back to the Floristería Zabrisky - Romantique Le Femme store where you filed the request and initially delivered the garment, informing the reasons why we did not access the guarantee.

Keep in mind that, in the event that Floristería Zabrisky - Romantique Le Femme does not agree to recognize the guarantee of a garment, it will be kept in the warehouse , and the consumer does not claim it, the payment term of the garment will begin to run in the terms of current regulations.

 

PROCEDURE TO CLAIM FOR MERCHANDISE FROM ONLINE STORE OR WHATSAPP ZABRISKY FLORIST - ROMANTIQUE LE FEMME

 

  1. Contact Floristería Zabrisky - Romantique Le Femme through our Service Channels. https://floristeriazabrisky.com
  2. State the reason for the warranty. Inform us your contact telephone number, identification document number, email and collection address of the garment (s) that present the novelty, order number or invoice number with which the purchase was made.
  3. We will schedule the collection of the garment (s) at the address you indicate, and then process your claim.
  4. Once the garment is received by the distribution center, we will send it to our quality department, in order to evaluate the possible damages, faults or imperfects presented.
  5. According to the technical analysis carried out on the garment, we will inform you whether or not the guarantee is valid and the reasons that support our decision.
  6. In the event that we recognize the product warranty, we will analyze the possibility of its repair or replacement. In the event that Floristería Zabrisky - Romantique Le Femme, cannot fix the garment claimed by guarantee and does not have availability of the same product to replace it, it will proceed to return to the consumer the total value paid for the garment on the sales invoice . If the purchase was made through the online store Floristería Zabrisky - Romantique Le Femme or via WhatsApp Floristería Zabrisky - Romantique Le Femme, and a freight was charged for said shipment, the value paid for transport will be returned. The cost of transportation will be refunded only in cases where all the garments that make up the invoice are returned in cash as a guarantee.
  7. For the return of the money, Floristería Zabrisky - Romantique Le Femme, will request the consumer the following information: (i) Full name, (ii) citizenship card, (iii) Bank account number, (iv) Type of account and ( v) Bank, or the bank certification issued by the bank.

In case your claim is denied, we will send the garment back to the same physical address where the garment was initially collected, informing the reasons why we did not access the guarantee.

 

 

RIGHT OF WITHDRAWAL

 

What is it?

The withdrawal consists of the power enshrined in the Consumer Statute, which consumers have to undo the business carried out with Floristería Zabrisky - Romantique Le, Femme after making a purchase of goods or services. However, this right does not apply to all consumer relationships, that is, it does NOT apply to all contracts entered into between products / suppliers and consumers.

 

Term to exercise the right of withdrawal

The maximum term to exercise the right of withdrawal is 5 business days from the date the product was delivered or the conclusion of the contract.

 

Conditions to return the product to the Company after exercising the right of withdrawal in a timely manner.

 

The product must be returned by the consumer in the same conditions in which it was received, that is, it must meet, among others, the following conditions:

  1. The garment has not been worn.
  2. Have all your labels.
  3. Not be dirty.
  4. Not have traces of use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.
  5. Not having traces of use of chemicals or bleach.
  6. Do not present faded.
  7. The garment should not have been altered or modified by the consumer.
  8. The last of the garment must be perfect.
  9. The print, appliqué or embroidery must not have inconsistencies due to washing, ironing or adulteration.
  10. Be in perfect condition for subsequent sale to another consumer.

 

Service channels available to exercise the right of withdrawal

Floristería Zabrisky - Romantique Le Femme makes the following channels available to consumers to exercise the right of withdrawal https://floristeriazabrisky.com

 

 

FREQUENTLY ASKED QUESTIONS ABOUT THE RIGHT OF WITHDRAWAL

 

  1. If I want to return the garments by means of a transport company, what should I do?

You must send the garment (s) acquired (s) by means of a carrier from Monday to Friday to the following address in the name of:

Name: ZABRISKY FLORIST - ROMANTIQUE LE FEMME

Address: Carrera 18 No. 19 B 55 Pereira - Risaralda

and lular +57 3185485070 .

 

To return money to an account, you must send us the email info@floristeriazabrisky.com attaching a bank certification of a savings or checking account with the following information:

• Full name

• Citizenship card

• Account number

• Account type

• Bank

The money will be returned within a maximum period of 30 calendar days, counted from the date the garments are received and identified in our warehouse and the receipt of the bank information, as long as the right of withdrawal has been exercised within the legal term.

 

  1. Who bears the expenses or transportation costs for the return of the garment?

The expenses or costs that lead to the return of the product to Floristería Zabrisky - Romantique Le Femme , will be assumed in their entirety and without exception by the consumer.

 

NOTE: In the events that consumers make returns of the garments under the mode of shipment against delivery or payment by the recipient, the garment will NOT be received by the Company and the traceability, loss, care and / or recovery of the pledge before the transport company hired by it.

 

  1. After receiving the garment by Floristería Zabrisky - Romantique Le Femme , when will my money be returned?

In the event that Floristería Zabrisky - Romantique Le Femme,  receives the garments and they meet all the conditions mentioned in this withdrawal policy, it will return the total amount paid for the garment, without proceeding to make discounts or withholdings, in a term no more than the following 30 calendar days, counted from the date of receipt of the garments in the place indicated previously, as long as the consumer's banking information is available.

 

NOTE: Remember that for the return of the money we require your bank information to make an electronic transfer prior communication and coordination with the customer service area. 

 

Once the money is returned and once Floristería Zabrisky - Romantique Le Femme has the support of the transaction, it sends a statement to the client confirming the return of their money. It is worth mentioning that the refund of the money is made within 30 calendar days following the date on which bank information was obtained, however, the date on which the Company sends you a copy of the receipt may be at a later date.

 

 

REVERSAL OF A PAYMENT

 

What is it?

The reversal of the payment consists of the power enshrined in the Consumer Statute that consumers have to reverse the payments they have made through electronic commerce mechanisms such as the Internet, PSE, Call Center or any other teleshopping mechanism or virtual store, and that had used a credit, debit card or any other electronic payment instrument to make the payment.

 

Cases in which the payment reversal applies.

  1. When the consumer is subject to fraud.
  2. When it corresponds to an unsolicited operation.
  3. When the purchased product is not received within 30 calendar days of purchase.
  4. When the product delivered does not correspond to what is requested, it does not comply with the inherent characteristics or those attributed by the information provided about it.
  5. When the delivered product is found to be defective.

 

Term to request the reversal of the payment to Floristería Zabrisky - Romantique Le Femme :

The consumer must file a complaint with Floristería Zabrisky - Romantique Le Femme , fulfilling the requirements mentioned below, within five (5) business days following the date on which the consumer had news of the fraudulent or unsolicited operation, or in that you should have received the product or received it defective or without corresponding to what was requested.

 

Time to notify the electronic payment instrument of the filing of the petition with Floristería Zabrisky - Romantique Le Femme .

Within the five (5) business days that the consumer has to file the payment reversal complaint with Floristería Zabrisky - Romantique Le Femme , he (the consumer) must inform the electronic payment instrument used to make the purchase, that he made the respective claim before Floristería Zabrisky - Romantique Le Femme (providing for this purpose the proof of filing of the request), in addition to indicating the cause (s) for which the request was filed and informing if you have already returned the product a Zabrisky Florist - Romantique Le Femme .

The consumer must notify the electronic payment instrument of the request filed with Floristería Zabrisky - Romantique Le Femme , in accordance with the service channels available to receive said claims.

 

 

FREQUENT QUESTIONS

 

How do I return the garment received?

Within the complaint filed with Floristería Zabrisky - Romantique Le Femme in which the reversal of the payment is requested, the consumer must indicate that the garment (s) are available to collect it (s) under the same conditions and in the same place it was received.

 

 

Partial reversal of the amount paid .

When the purchase of the consumer corresponds to several products, the consumer must request the partial reversal of the payment of those with respect to which some of the aforementioned cases occur. The consumer must clearly express the value for which the reversion is requested, which must correspond to the value of the product or products for which the cause is presented.

 

 

Content of the complaint that the consumer must file with Floristería Zabrisky - Romantique Le Femme for the reversal of the payment.

 

  1. The complaint filed by the consumer with Floristería Zabrisky - Romantique Le Femme will contain at least the following information: 
  2. Express statement of the reasons underlying the request for reversal of payment.
  3. Indication of the cause that supports your request, which must correspond to one or more of those indicated in article 2.2.2.51.2. of Decree 587 of 2016.
  4. Value for which the reversal is requested.
  5. Identification of the bank account, credit card or payment instrument to which the operation was charged.

 

After the complaint is filed with Floristería Zabrisky - Romantique Le Femme and the reversal is appropriate, when will the money paid be reversed?

Once the reversal request has been submitted to the issuer of the electronic payment instrument used, the participants of the payment process will have a term of fifteen (15) business days to make it effective.

 

It is worth mentioning that, against the request for reversal of the payment, Floristería Zabrisky - Romantique Le Femme may oppose the non-existence of the operation when the consumer fails to report the alleged cause or does not properly support the reversal. 

 

Service channels available to request the reversal of the payment.

Zabrisky Florist - Romantique Le Femme makes the following channel available to consumers to request the reversal of payment: 

Sending an email to info@floristeriazabrisky.com with the order number, invoice number, inform the products, and inform the cause or causes indicated in article 2.2. 2.51.2. of Decree 587 of 2016 that empowers it to request the reversal of the payment. 

_______________________________________________

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at floristeriazabrisky@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at floristeriazabrisky@hotmail.com and send your item to: Carrera 18 No. 19 B 55 Verona 3 Casa 8 Pereira CO 6.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Carrera 18 # 19 B 55 Verona 3 Casa 8 Pereira CO 6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 


Floristería Zabrisky